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[Written in partnership with Supernewsroom, but the editorial team had full control over the content.]

Last we spoke to Malaysian point-of-sale (POS) system supplier Aoikumo, the model was supplying its providers to shoppers within the magnificence, medical, and wellness fields.

Around that point, nonetheless, CEO Kevin Nair had already expressed his curiosity in serving dental clinics to Vulcan Post too.

Just underneath a 12 months later, he was proud to share that they’d achieved that objective. Within 1 month of launching their new POS system, kumoDent, 15 dental clinics had already come on board.

Tweaking the system

It all started with enquiries from gamers within the dental business who’d caught wind of Aoikumo’s POS system being utilized by magnificence and medical service suppliers in 2019.

When the MCO hit in 2020, the Aoikumo crew felt it was an opportune time for them to divert some improvement consideration in the direction of a correct dental POS system.

But if Aoikumo’s present POS system was in a position to serve magnificence, medical, and wellness service suppliers, why did they need to go the additional mile to create a brand new system only for dental clinics?

Kevin replied, “We were missing the dental and periodontal charting, and at the same time, the patient journey, which is the flow from the point the patient reaches the clinic up to billing, differed as well.”

The periodontal charting on kumoDent / Image Credit: kumoDent

Did you realize: Periodontal refers to something referring to or affecting the constructions surrounding and supporting the tooth.

“Other than that, Aoikumo had way more features than what the dental clinics required, such as the package control, marketing module, tiering commissions, etc.”

Despite these variations, the crew’s objective was nonetheless to have each kumoDent and Aoikumo share the identical platform.

This was in order that their obtainable kumoSan (for workers administration) and kumoBiz (a lite model of the POS system to ease enterprise operations) apps may be utilized by kumoDent subscribers, negating the necessity to develop extra separate ones.

However, this plan got here with a caveat. “We had to ensure that whatever we were doing would not interrupt the existing Aoikumo clients when kumoDent was launched,” Kevin shared.

Thus, the crew spent essentially the most time on exams to make sure that their structure may maintain up with the addition of kumoDent.

Taking care of their shoppers’ prospects

kumoDent just isn’t the one dental clinic POS system in Malaysia although, as there are abroad opponents providing their providers right here too.

But Kevin believes he and the Aoikumo crew have their USPs down-pat. Creating essentially the most high-tech, environment friendly system would nonetheless imply naught if the folks meant to make use of it may possibly’t determine it out.

With kumoDent’s important customers being nurses and medical doctors, the crew ensures that no matter new options and capabilities launched are simple to make use of. At the identical time, they supply easily-accessible assist and help.

Then there are additionally the value-added providers inside the Aoikumo ecosystem which embrace the aforementioned kumoSan app.

On the customer-facing entrance, Aoikumo has a MeTIME Wellness app for sufferers to guide appointments by, test previous transactions, and extra.

The kumoSan app (left) and the MeTIME Wellness app (proper) / Image Credit: kumoDent

Some upcoming plans to enhance it embrace including an over-the-app buy operate that lets sufferers pay for therapies on the app itself.

And as a result of as they are saying, information is energy, kumoDent supplies sufferers with post-treatment care writeups that give recommendation on easy methods to look after one’s tooth after a filling or a knowledge tooth elimination, for instance.

This end-to-end care has confirmed fashionable amongst kumoDent’s focused clientele, and right this moment, dental clinics make up about 10% of Aoikumo’s total outlet subscribers, with Kevin noting that it’s nonetheless a rising quantity.

In focus and on monitor

Within the subsequent 12 months, Aoikumo goals to onboard a complete of 300 clinics to kumoDent. The crew has put aside budgets to ramp up their gross sales and advertising efforts to extend consciousness and to strengthen their model id.

Following these efforts, Kevin mentioned, “We are still on track and confident that we will hit the target by next year.”

As for different progress targets, he replied, “Regional and international expansion, if the situation permits, as well as increased adoption of the MeTIME Wellness app to ease patient bookings and purchases.”

Though the probabilities are limitless, Kevin and his crew are selecting to give attention to kumoDent and Aoikumo first, however gained’t shut out different verticals inside the medical and wellness business sooner or later.

  • Learn extra about kumoDent right here.
  • Read about different Malaysian startups we’ve coated right here.

Featured Image Credit: Aoikumo



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