INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place an order?

Ordering on Colma.do is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your credit card or PayPal information.

I have returned an item, when will I get my money back?

Once we have received the items in our logistics centre, a refund is initiated immediately. You will first receive a confirmation Email to notify you of the number of items returned and the amount to be refunded.

The money will then be refunded by the same payment method used to make the initial purchase.

Please refer to our Refund & Return policy for full details.

Is there a fee for making online payments?

No. Making online payments is a free service that is convenient and secure method to make a payment.

How can I change the shipping address?

Please contact our Customer Service immediately if you need to change the shipping address on your order. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address.

Do you have a guest checkout?

Yes, we have a guest checkout option. You do not need to create account to place the order.

INFORMATION ABOUT US

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